Hello! My name is*****
I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you get Pinanacle Studio 19 fully working.
Let me if you would like that.
I am following up with you to see if you require further assistance. Let me know by sending me a reply below.
Let me know if you were able to receive my messages.