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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I have been using PhotoShop to store and manage my pictures

Customer Question

I have been using PhotoShop to store and manage my pictures - great product!
I recently purchased an iPhone. I have taken some pictures and want to download them into PhotoShop library. When initializing the iPhone 6 from the Samsung I had been using, I was able to transfer a large file of photos to the iPhone. When attempting to transfer pictures both stored and newly taken into PhotoShop (a total of some 552 pictures), I received the following error message [Error code:(###) ###-#### *****: 7c910a19]. Can you help resolve this so I can use pictures taken with my iPhone?
Thanks in advance.
John
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Submitted: 9 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Are you able to just transfer photos from iPhone to computer manually, then import later?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.