I'm sorry about the issue. Please press and hold both the Power (On / Off) button and theHome button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
- If that does not work, please try the followings:
- If needed, please watch video instructions at the website below:
http://www.youtube.com/watch?v=x6FSHAp6fvkPlease reply at the box below to continue. Thank you.