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Hello, please understand that there are many out there who would like nothing more then to rip off honest people. I am not one of them, and would like to assist you to verify if this email is legit or if it is a scam.
To start with please tell me if the new computer is truly a new pc, or have you refurbished an old machine with new software as I could see how that would cause something like what you're describing.
Hello, and good morning. Please tell me if you are still needing assistance?
Last effort to assist you. If I do not get a reply I will opt out. Please let me know either way.
I would like to help you, but need your input please. Doing this is how I make a living. So please do get back to me and tell me what I can assist you with. Thanks in advance.