Ask Software Development Questions and Get Answers ASAp
My name is*****'m sorry to hear Adobe Reader is giving you problems but I'd be happy to help you resolve them.
If you are comfortable with it, I believe a remote session would be the easiest and most convenient method of resolution. I can fix the issue personally and get you back up and running. There is no extra charge if we use a reputable app called Team Viewer.
I understand your frustrations. A remote session would be the simplest way. I would be able to do the fix for you.
It will not allow me to connect because it states there is an issue with your payment method.
Unfortunately, it doesn't state the specific issue for me. It is a generic notice.However, remote assistance via Just Answer is an additional cost. If we use Team Viewer, it is secure and free. It would just be a quick download on your part.
Do you have a preference?
Otherwise, I'll be happy to help you troubleshoot via chat.
I understand. Please go to: http://connect.teamviewer.com/v11 and install the applet it requires. Once done, please launch the application and send me the ID # ***** Password.
Upon clicking the link I posted, you will be prompted to install the application.
You can just click "Run" and follow the brief prompts.