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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 9430
Experience:  Computer Technician
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My Asus computer will not boot up. It says the drive where

Customer Question

My Asus computer will not boot up. It says the drive where windows is stored is locked. How do I unlock it?
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: It is Asus lapstop. Windows 8 will not boot up when I turn on computer. It tells me that drive where windows is stored is locked. How do I unlock it?
JA: Are you ready to speak with the Computer Technician now?
Customer: Yes
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 12 months ago.
Category: Software
Expert:  Randy Computer Tech replied 12 months ago.

Try this please > press and hold the power button about 5~8 seconds until the Notebook is shut down.

Press and hold the F2 button , then click the power button. DO NOT RELEASE the F2 button until the BIOS screen display.

Click "Boot" -> enter the configuration of "Boot Option #1 " -> Select the Hard Drive, hdd.

Customer: replied 12 months ago.
Hdd was not an option
Expert:  Randy Computer Tech replied 12 months ago.

okay, what was in that list, and what was the first option listed please?

Customer: replied 12 months ago.
It says Fast Boot. Enabled launch CSM Disabled. Boot Option #1. (Windows Boot Manager (Pro: Hitachi HTS545050A7E380). Or Disabled as my choices
Expert:  Randy Computer Tech replied 12 months ago.

okay select (Windows Boot Manager (Pro: Hitachi HTS545050A7E380) then save and reboot.

Customer: replied 12 months ago.
I tried this and it still does not boot
Expert:  Randy Computer Tech replied 12 months ago.

okay, go to the save and exit, then highlight Restore defaults, then press enter, then press f10.

Expert:  Randy Computer Tech replied 12 months ago.
Customer: replied 12 months ago.
Okay - I did that and it went to automatic repair - then diagnosing your PC. - then attempting repairs - then said Automatic repair couldn't repair your machine - and gave me a choice of shut down or advanced options
Customer: replied 12 months ago.
Thanks for the picture - as I said I did restore defaults and it sent me to repair Pc section- said it couldn't repair and now has me at shutdown or advanced options
Expert:  Randy Computer Tech replied 12 months ago.

Okay, this sound like a problem with your hard drive.

Disconnect any external connected usb devices and then choose shutdown.

Customer: replied 12 months ago.
Ok - done
Customer: replied 12 months ago.
Now what
Expert:  Randy Computer Tech replied 12 months ago.

okay, try powering back on and let me know what happens please.

Customer: replied 12 months ago.
Nothing- screen lights up but nothing shows on it
Expert:  Randy Computer Tech replied 12 months ago.

okay, unfortunately this sounds like the hard drive has failed.

Customer: replied 12 months ago.
Okay - thanks anyway😩
Expert:  Randy Computer Tech replied 12 months ago.

your welcome.