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Byron
Byron, Computer Support Specialist
Category: Software
Satisfied Customers: 2064
Experience:  12 years in operations at a large law firm supporting both retail and specialty applications.
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Is it ok to load windows 10 update on my computer, if so,

Customer Question

is it ok to load windows 10 update on my computer, if so, should I pay the $20 for driver updates & cleaner optimizer
Submitted: 9 months ago.
Category: Software
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

In general, it is just fine to upgrade Windows 7 or 8.1 to Windows 10.

If you have a computer that originally came with Windows XP or Vista and was upgraded to Windows 7

it would be wise to check on the manufacturer's website for compatibility as there may be hardware

issues. Drivers are something that cost no money and can be downloaded for free from the

manufacturer's website. I don't recommend optimizer programs as they can cause more problems than they cure. There are plenty of free programs out there that do the same thing and actually work.

Expert:  Byron replied 9 months ago.

On my machines I use CCleaner to optimize the machine:

http://filehippo.com/download_ccleaner/

and Malwarebytes Anti-malware

https://www.malwarebytes.org/dl-confirm/

and Avast Anti-virus from here: https://www.avast.com/en-us/index

All of these programs are free.

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Customer: replied 9 months ago.
I have windows 8 and I clicked on the update to windows 10 but don't know if it took cuz it asked me to pay $20 for the driver updates and optimizer so how can I find out if it changed to windows 10
Expert:  Byron replied 9 months ago.

Hi. I'm not sure what you clicked on but Microsoft would never put up some $20 sales pitch.

To determine which version of Windows you have, hold down the Windows logo key (just to the left of the Alt key) and

press X. From the menu that opens select System. It'll tell you at the top of the page what version of Windows

is installed. This is the official upgrade site: https://www.microsoft.com/en-us/software-download/windows10

When you're ready click Upgrade Now. Unplug any external storage devices from the computer first.

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