Hi there and welcome Cris
The amount you paid is refundable if your not given a solution so please do not worry about that.
First, from where are you saving the files from? Which program?
Please let me know
Hi there Cris
It was nearly a day before you replied to my initial message and I was not online there sorry
Can you press the windows key + X and click on command prompt (admin)
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Then tell me if you can see the files saved to the desktop please
Can you right click on the desktop and select New, Shortcut.
Enter in hotmail.com
Create the shortcut and tell me if that appears on the desktop please.
No problem, though please bear in mind I replied 1 minute after you posted the question and you took 14 hours to reply for which I was not online.
When you reply is up to you of course, but this is what caused the delay as I waited many hours for your reply to me.
You can request a refund here Cris
All the best
If you scroll to the top you see this
Some months ago I did an upgrade from W7 to W10 and I could save files to the desktop and see them there. today i had to do a clean install of W10 and now I can save files to the desktop but i can't see them on the desktop. Microsoft tld me a driver is missing. can you help?
23 Feb 2016, 8:57 AM
And my reply
23 Feb 2016, 8:58 AM
You see a 1 minute difference, then you replied to me
Microsoft Office 2013 - Word and Excel documents - but I can't see anything that I save to the desktop - the files are in desktop but but i can't see them - my pc is Acer Aspire Z3770
23 Feb 2016, 11:36 PM
14 hours later
If you scroll up on this web page you see this. Again its no problem, but wanted you to understand I replied very quickly to you but never got a response back for many many hours.