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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I rejoined yesterday after being off quite awhile. Our Time

Customer Question

I rejoined yesterday after being off quite awhile. Our Time entry page appeared old.
I was asked for a password, did not remember the one I had used before or
User Name - thought I would be filling out information as new.
It gave me a temp password - does not work -can't go anywhere but this 1 page
can't create my profile, picture, etc. etc.
here is my Reference # ***** my payment receipt 166X12842560
Submitted: 9 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. So it does not let you sign in OurTime right?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you,