Hello. My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. There is a very good chance that you could have some type of virus, spyware or malware that is causing it to lock up, even if you have a virus program installed. I would be happy to provide you with detailed written instructions for performing a thorough scan and clean-up on your computer, or if you prefer I can offer a secure remote connection and do this for you for at an additional charge. In order to answer your questions about whether or not you should be looking at a new machine, I will need just a bit more information. Can you tell me what type of processor the computer has, how much ram it has, and how much free space on the hard drive? If you need help finding this information, just let me know.
It sounds like your hardware is more than adequate. I would definitely try cleaning it up or reinstalling the operating system if needed. I will offer an Additional Service for you if you'd like for me to login remotely and tak care of it. I will probably need to restart several times ( in safe mode) so would need your login password ***** you are not going to be available to type it in. As long as I have that I can do it without you being chained to your desk.
I have attached a pdf file with detailed instructions., If you're able to spend a bit of time on it, I'm sure that you can handle it on your own. You may want to keep a copy of this in case you want to clean up other computers in the future. If this information helps you, please kindly take a moment to rate my service. You can provide a rating by clicking on the stars and then clicking on submit. Please remember, don't rate until you are satisfied. If you need more help, please allow me to continue to work with you or allow me to "opt-out" so that other experts can assist you. Your complete satisfaction is my goal! Thank you!
You are most welcome. I'll keep an eye out for any followup questions that you may have. Have a good afternoon!
Thank you for letting me know that. I will update my instructions. I have walked customers through the cleanup process so often that I realized it was more efficient to create a document that I can upload, but this is a reminder to me to check the links regularly. Please let me know how the process works out for you.
There are a couple of alternate methods that we can try. The method that I provided is usually the easiest, but still, it can be a little tricky to get into safe mode. Please trey pressing F8 repeatedly as the computer is booting. If you successfully get to the advanced boot options screen, please choose to boot to SAFEMODE WITH NETWORKING. If that doesn't work, there is a third method that is a bit more complicated that you can read about here. If you do to choose this method, please remember that you will boot into safe mode until you go in and turn the option back off.
Just let me know if you need me :).
I would definitely repeat the process with system restore turned off. I woud also recommend that you go to control panel and add/remove programs an look for any programs that may need to be removed, like add-ons for weather, emoticons, etc. Additionally, you should go into Chrome, click on the 3 horizontal bars in the top right and then click on settings and extensions to disable any add-ins that aren't necessary. Defragmenting the hard drive may also help if the drive is heavily fragmented. Hopefully that will help as well.
If it's still sluggish, take a look at the Malwarebytes log and see exactly what was removed. You can then do a google search for info on how to manually remove any that are particularly insidious. Just be very careful not to download any so called system cleaners other than those I have specifically mentioned unless you check their reputation first. There are so many nasty things out there that masquerade as "helpers".
Open System by clicking the Start button , right-clicking Computer, and then clicking Properties.
In the left pane, click System protection. If you're prompted for an administrator password ***** confirmation, type the password ***** provide confirmation.
Under Protection Settings, click the disk, and then click Configure.
Click Turn off system protection, click OK, and then click OK again.
When you want to turn it back on, just repeat the process and choose Turn on system configuration.
After you reboot please.
You are very welcome. You will be a pro after this and can "tuneup" all of the family compputers :).
Great! I was just about to post them again.
Congrats on the new nephew :). It really should be able to handle Windows 7 with ease based on the specs that you provided. There are a couple of other suggestions that I have. It wouldn't hurt to run diagnostics on the hardware, particularly the memory and the hard drive. I would suggest checking the manufacturer website to see if they have diagnostic utilities available for download. If they do not, please let me know and I will recommend something.