Hello Katie and thank you for your question. I look forward to assisting you today. Can you possibly provide me the link you purchased Windows from?
Hello. My name is***** will be providing an answer to your question today
Thank you very much for giving us an opportunity to help you. Can please ask you to download this free download manager software to control the download when complete install it and see if you can download windows with this software
http://www.freedownloadmanager.org/ or if you like I can log on to your machine and help you. Waiting your feedback
Please not I waiting for you feedback to sort out your windows upgrade .
Hello I am certain I can help you if I log on to your machine to fix the problem for you .I waiting for your feedback