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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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Reason when booting my Imac (10.6.8 Snow Leopard) The

Customer Question

For some reason when booting my Imac (10.6.8 Snow Leopard) The Seagate 250 gig external hard drive cannot be read by the computer thus I cannot get to my files. I've had this a few years and never had this problem.
Submitted: 9 months ago.
Category: Software
Expert:  Jason Jones replied 9 months ago.

Hello,

I am the person that will be helping you today.

Does the hard drive make any noise, signifying that it is turned on?

I will be standing by.

Thank you,
Jason

Customer: replied 9 months ago.
sounds like it's spinning
Customer: replied 9 months ago.
the External Hard Drive icon does not appear on the desktop
Customer: replied 9 months ago.
Are you still there?
Customer: replied 9 months ago.
I will have to terminate this if I don't receive a response soon.
Customer: replied 9 months ago.
Sorry you couldn't help me
Expert:  Jason Jones replied 9 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.