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Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what is the extension of photos you want to edit please? (JPG, JPEG, PNG...)?
Please change the extension to png and try to edit the photo again
hope it work
I'm sorry but i can't call you now, please try this :
Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab, and then, under Advanced settings,clear the Hide extensions for known file types check box, and then click OK.
right-click on the photo you want to edit, select rename then type a name + .png (eg : cat.png)
let me know the results please
ok can you try again using the steps in the link below
Did you tried my previous suggestion please? just change the extension to png, If the problem persists please reinstall element 14
Please Right-click on the photo you want to edit, select rename then type a name + .png (eg : cat.png)
once ou finish, open the photo with your element program
Has everything worked out please? do you still need help ?