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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I HAVE ELEMENTS 14 BUT WHEN I EDIT A PHOTO IN ON 1 PERFECT

Customer Question

I HAVE ELEMENTS 14 BUT WHEN I EDIT A PHOTO IN ON 1 PERFECT SUITE 10 STAND-ALONE IT WILL NOT SAVE THE EDITED PHOTO TO MY ELEMENTS 14 ORGANIZER IT RETURNS TO THE FILE LOCATION ON MY COMPUTER???
Submitted: 9 months ago.
Category: Software
Expert:  Mr.Med replied 9 months ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what is the extension of photos you want to edit please? (JPG, JPEG, PNG...)?

Thank you

Customer: replied 9 months ago.
JPG
Expert:  Mr.Med replied 9 months ago.

Please change the extension to png and try to edit the photo again

hope it work

Thank you

Customer: replied 9 months ago.
CAN YOU ALSO CONTACT ME BY PHONE SO I CAN BETTER DISCUSS THE PROBLEM. IT IS COMPLICATED
IS THERE AN EXTRA FEE FOR PHONE CONTACT???
Expert:  Mr.Med replied 9 months ago.

I'm sorry but i can't call you now, please try this :

  1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.

  2. Click the View tab, and then, under Advanced settings,clear the Hide extensions for known file types check box, and then click OK.

  3. right-click on the photo you want to edit, select rename then type a name + .png (eg : cat.png)

let me know the results please

Thank you

Customer: replied 9 months ago.
WILL DO
Expert:  Mr.Med replied 9 months ago.

Ok.

Thank you

Customer: replied 9 months ago.
THERE IS NO FOLDER OPTIONS UNDER PERSONALIZATION
Expert:  Mr.Med replied 9 months ago.

ok can you try again using the steps in the link below

http://ccm.net/faq/28650-windows-8-1-display-file-extensions

Thanks

Customer: replied 9 months ago.
I WANT TO END THE SESSION. I AM NOT GOING TO BE ABLE TO RESOVE THE PROBLEM BY TEXTING BACK AND FORTH. I DO NOT WANT TO SECURITY CONNECT.
Expert:  Mr.Med replied 9 months ago.

Did you tried my previous suggestion please? just change the extension to png, If the problem persists please reinstall element 14

thanks

Customer: replied 9 months ago.
I CANNOT LOCATE WHERE TO CHANGE THE FILE FROM JPG TO PNG ????
Expert:  Mr.Med replied 9 months ago.

Please Right-click on the photo you want to edit, select rename then type a name + .png (eg : cat.png)

once ou finish, open the photo with your element program

thank you

Expert:  Mr.Med replied 9 months ago.

Has everything worked out please? do you still need help ?