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My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Do you have a Microsoft account connected to the compute?
Okay, what is the email that you used to set up the computer?
okay, thank you. I just had a code set to that email. Let me know the code as soon as you get it. Reply here with the code please.