How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mr.Med Your Own Question

Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 983
Experience:  if you have any questions about softwares please contact me
76221641
Type Your Software Question Here...
Mr.Med is online now
A new question is answered every 9 seconds

SEE ATTACHED. Can't upload jpegs in Wordpress.

Customer Question

SEE ATTACHED. Can't upload jpegs in Wordpress.
Submitted: 9 months ago.
Category: Software
Expert:  Pete replied 9 months ago.

Hi there,

What error message are you getting?

Can you please attach a screenshot?

Customer: replied 9 months ago.
Pic attached. Thanks.
Customer: replied 9 months ago.
Pete, What's the word? I did send you the file;. Thanks.
Expert:  Pete replied 9 months ago.

Hi again!

Sorry for the delay, I didn't get a notification that you replied until now.

How big are these jpeg images? Not in terms of filesize, but their actual image resolution?

Large images require more memory to process. Are these images particularly large?

Is there anything else unusual about them? Are they black and white?

If they are very large images, try resizing them and then try uploading again....

Customer: replied 9 months ago.
No. Simple, regular pics. Should not be an issue at all. Nothing is uploading
Expert:  Pete replied 9 months ago.

Ok, let me see if another expert has any further ideas on this...

Expert:  Mr.Med replied 9 months ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, can you change the extension of your image to .png and try again.

If the the problem still occurs try to Deactivate all plugins and upload again.

let me know the results please

Thank you

Expert:  Mr.Med replied 9 months ago.

Note :only Rate answer after you are 100% Satisfied. Please do not rate an answer as poor or bad service, if you are not satisfied. if we cant help you solve the issue you will be entitled to a full refund.