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Thank you very much for giving us an opportunity to help you. Please look at this setting for me .
Open your Family Tree Builder Software.
Click on ‘Tools’ menu in the upper menu bar and select ‘Options’
On the window that appears, click on ‘Sync’ on the left-hand side
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Please reply at the box below to continue troubleshooting. Thank you.
Please download team view on your machine click on this link www.teamviewer.com/ and load the free software and open the icon on your desktop and I can log on to your machine and fix this problem for you if you open the icon you will see a USER ID and PASSWORD ***** you need to send to me in this box please and I log on. Waiting your feedback