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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Daughter has Gateway NV59C. Recently downloaded windows 10.

Customer Question

Daughter has Gateway NV59C. Recently downloaded windows 10. When computer is on screen is black. Press any key and message Gateway To set up F2 and then screen goes dark. Even when pressing F2. Brings up screen eventually that says Insyde H20 Setup Utility. Gives instructions of what to do but will not do anything no matter what you press.
JA: Thanks. Can you give me any more details about your issue?
Customer: I you hit control, alt, delete screen computer eventually shuts down. And will come back on when
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Software
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.
Do you have any information currently on the hard drive that you need recovered?

We will need access to a blank CD and a working PC to burn a program onto the CD.

Customer: replied 10 months ago.
Just so I do not loose any info. Let me know what to do
Customer: replied 10 months ago.
I have a blank CD-RW if needed.
Customer: replied 10 months ago.
My computer is a Toshiba that I have been communicating with you.
Customer: replied 10 months ago.
Gateway Computer is on and ever so often Screen flashes and says Gateway. Press F2 to enter setup
Expert:  Cody replied 10 months ago.

From the Toshiba device download this program https://www.dropbox.com/s/vr30s2x0vcj1vop/Win7PE_x64.zip?dl=0

Customer: replied 10 months ago.
My disc is a Memorex CD-RM. Is this thecorrect one to use. Also have CD-R.
Expert:  Cody replied 10 months ago.

Either one should be fine, is it at least 700mb?

Customer: replied 10 months ago.
Do I need to do anything on my end?
Expert:  Cody replied 10 months ago.

Download that dropbox link toward top, then we need to burn that iso file to the CD.

use http://www.isoimageburner.com to burn the CD

Customer: replied 10 months ago.
Hello Cody Please call me. Computer is just as we left it yesterday. What is going on???
Customer: replied 10 months ago.
My name is***** Phone is(###) ###-####I put all info asked for and now you cannot id password. What is going onWhere are my answers. Getting very upset. Is this a ripoff?
Customer: replied 10 months ago.
PLEASE CALL ME or give me a number to call you.
Expert:  Cody replied 10 months ago.

Did you burn the CD yet?

Expert:  Cody replied 10 months ago.

I was waiting for your reply after you had downloaded the above program and burned it to a CD.