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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 570
Experience:  Computer Software Support specialist for more that 10 years
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Daughter has Gateway NV59C. Recently downloaded windows 10.

Customer Question

Daughter has Gateway NV59C. Recently downloaded windows 10. When computer is on screen is black. Press any key and message Gateway To set up F2 and then screen goes dark. Even when pressing F2. Brings up screen eventually that says Insyde H20 Setup Utility. Gives instructions of what to do but will not do anything no matter what you press.
JA: Thanks. Can you give me any more details about your issue?
Customer: I you hit control, alt, delete screen computer eventually shuts down. And will come back on when
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Submitted: 1 year ago.
Category: Software
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.
Do you have any information currently on the hard drive that you need recovered?

We will need access to a blank CD and a working PC to burn a program onto the CD.

Customer: replied 1 year ago.
Just so I do not loose any info. Let me know what to do
Customer: replied 1 year ago.
I have a blank CD-RW if needed.
Customer: replied 1 year ago.
My computer is a Toshiba that I have been communicating with you.
Customer: replied 1 year ago.
Gateway Computer is on and ever so often Screen flashes and says Gateway. Press F2 to enter setup
Expert:  Cody replied 1 year ago.

From the Toshiba device download this program https://www.dropbox.com/s/vr30s2x0vcj1vop/Win7PE_x64.zip?dl=0

Customer: replied 1 year ago.
My disc is a Memorex CD-RM. Is this thecorrect one to use. Also have CD-R.
Expert:  Cody replied 1 year ago.

Either one should be fine, is it at least 700mb?

Customer: replied 1 year ago.
Do I need to do anything on my end?
Expert:  Cody replied 1 year ago.

Download that dropbox link toward top, then we need to burn that iso file to the CD.

use http://www.isoimageburner.com to burn the CD

Customer: replied 1 year ago.
Hello Cody Please call me. Computer is just as we left it yesterday. What is going on???
Customer: replied 1 year ago.
My name is***** Phone is(###) ###-####I put all info asked for and now you cannot id password. What is going onWhere are my answers. Getting very upset. Is this a ripoff?
Customer: replied 1 year ago.
PLEASE CALL ME or give me a number to call you.
Expert:  Cody replied 1 year ago.

Did you burn the CD yet?

Expert:  Cody replied 1 year ago.

I was waiting for your reply after you had downloaded the above program and burned it to a CD.

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