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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 31236
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Have windows 10 installed--had to have system restored. I

Customer Question

Have windows 10 installed--had to have system restored. I can't reinstall my word perfect--says I have incorrect serial number
JA: Thanks. Can you give me any more details about your issue?
Customer: Am using original discs (Word Perfect Family Pack 2009)
JA: OK got it. Last thing — Software technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Software
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please from where you are reading the serial numbers from?

Thank you

Customer: replied 10 months ago.
numbers are on the jacket of the disc
Customer: replied 10 months ago.
I have to leave my house now. I will return later this afternoon
Expert:  Richard replied 10 months ago.

ok, they never expire or change as its hard coded on the disk.

Make sure your not confusing 1 (one) with I, 3 with E or 5, H with 4 ect.

It will be a mis typed character that is causing this or this disk jacket did not come with this actual disk

Let me know please how you go

Customer: replied 9 months ago.
The numerals and letters are very clear. I am the only one who has ever used this. I even have a note on the jacket telling me not to use the dashes between letters.
Customer: replied 9 months ago.
I have already paid $38. Your initial ad said 100 per cent guaranteed. Now you want another $26!
Expert:  Richard replied 9 months ago.

Hi there,

Sorry but I have not requested any extra money at all. You may be referring to the optional phone call request which of course you can ignore

The numbers for the disk never change or expired, it is all hard coded.

Do you have the program installed on another disk?

Customer: replied 9 months ago.
I have only the original disc
Expert:  Richard replied 9 months ago.

Do you have the program installed on another computer please?

And can you attach a photo of the code here (not type it out but attach a photo of it)

Customer: replied 9 months ago.
FYI I clicked on disc to view files. I clicked "setup"--and miraculously the installation began. No need for further assistance.
Expert:  Richard replied 9 months ago.

ok, as the code is correct it will never change for you, as its hard coded on the disk.

Great it is now installed, If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit.

Thank you

Customer: replied 9 months ago.
Have installed myself by clicking on the "Setup" file in the main menu on dis.
Expert:  Richard replied 9 months ago.

ok, Then it did accept the code as the code is correct it will never change for you, as its hard coded on the disk.

Great it is now installed, If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit.

Thank you