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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I forgot my password and the nt password is not working.

Customer Question

I forgot my password ***** the hint password ***** ***** working. Right now I am using my guest account. How can I reset my password ***** get back into my account?
Submitted: 10 months ago.
Category: Software
Expert:  Byron replied 10 months ago.

Hi Wendy. My name is***** you for your question and the opportunity to assist.

On Windows 7 the only way to get back in is to create a third-party password ***** disk. (free software)

You'll need a Windows computer connected to the internet and a flash drive or blank

CD or DVD disk to do this. Is that available?

Customer: replied 10 months ago.
Ok, I have a SanDisk flash drive and as far as internet do I disconnect it from my modem or linksys?
Expert:  Byron replied 10 months ago.

You'll need to download from here: http://www.hirensbootcd.org/download/

the Hirens.BootCD.15.2.zip file down toward the bottom of the page first.

Expert:  Byron replied 10 months ago.

Hi Wendy. Were you able to get that downloaded? Let me know. I can connect to your computer and set this all up for you

if you'd like?