How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Getac B300 G4 Win 7 /32 bit: Problem; The secure Keep Safe

Customer Question

Getac B300 G4 Win 7 /32 bit: Problem; The secure Keep Safe vault starts to encrypt files that are being dropped into the Keep Safe program. The encrypt feature continues and never imports. Prior to the problem I was able to drag & drop files into files within the Keep Safe program without any problem. Any ideas as to what's going on?
Submitted: 1 year ago.
Category: Software
Expert:  Joe-S replied 1 year ago.

Hi Mel,

My name is ***** ***** I'll be helping you today. Do you know when this problem started happening? Was it fairly recently or has it been a while? Have you made and configuration changes or installed other software to your computer since it was last know to work properly?

.

Please reply back so I can offer you some solutions.

--Joe