How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I lost Microsoft solitaire collection today and also cannot

Customer Question

I lost Microsoft solitaire collection today and also cannot get into store. What do I do?
JA: Thanks. Can you give me any more details about your issue?
Customer: I started by playing solitaire this morning and the computer quit. I had to go thru repair and was able to start the computer again. But no solitaire, just a blank square and the store also has a blank square. I have been having problems before today after 1 game the computer would shut down but I was able to restart and finish my games
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Software
Expert:  Richard replied 10 months ago.

Hi there and welcome George

Can you tell me please which version of windows you are using?

Thank you

Customer: replied 10 months ago.
windows 10
Customer: replied 10 months ago.
don't bother just delete me from your company. Not satisfied at all and your company sent me on a wild goose chase. Thanks but no thanks
Customer: replied 10 months ago.
Do not charge my credit card as I am calling to stop payment
Expert:  Richard replied 10 months ago.

ok, please speak to customer service about this, thanks