Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Lets start with, the exact version of mac osx you are using. You can check as follows.
Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, what browser do you use. Safari, firefox, or google chrome?
Thank you in advance for your response.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.