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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I need to uninstall Symantec Endpoint in order to complete

Customer Question

I need to uninstall Symantec Endpoint in order to complete the Windows 10 upgrade. However, my laptop was given to me when I retired and I do not have the password ***** uninstall the application. The IT manager is no longer with the company so I can't retrieve the password. What options are available?
Thanks for you time
Submitted: 10 months ago.
Category: Software
Expert:  ChrisC replied 10 months ago.

Hi Steve, my name is ***** ***** welcome to JustAnswer!

Sounds like you have a bit of a dilemma here. Removing the Symantec password ***** be kind of tricky. There are a few things we can try though.

Before we do anything though, can you tell me what version of Windows you're currently running? Also, what is the make/model of the machine?