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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I have an Adobe account. My e-mail is [email protected] I've

Customer Question

I have an Adobe account. My e-mail is ***@******.***
I've lost the password ***** have not been able to retrieve it.
The URL https://adobeid.services.adobe.com/reset/en_US/W2H7AD7TWPGB43224G0VVT0X84
gives a message that it can't be accessed.
I don't think I can change my password ***** the old one. Can I get my old password?
Henry Averette
Submitted: 10 months ago.
Category: Software
Expert:  Jess M. replied 10 months ago.

Hi Henry, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues with your Adobe account. Unfortunately, the only way to regain access to your account when you forget the password ***** ***** reset it.

Can I remotely access your computer so that I can directly recover your account for you while you watch?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 10 months ago.
go ahead
Expert:  Jess M. replied 10 months ago.

Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.