Hi Henry, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues with your Adobe account. Unfortunately, the only way to regain access to your account when you forget the password ***** ***** reset it.
Can I remotely access your computer so that I can directly recover your account for you while you watch? Please let me know by replying to me here so that I can help you further.
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.