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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 595
Experience:  Computer Software Support specialist for more that 10 years
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When I use Safari sometimes I get buffering but when I

Customer Question

When I use Safari sometimes I get buffering but when I switch to Chrome if's ok. Can the browser be what causes buffering vs. the quality of the internet connection itself at times?
Submitted: 1 year ago.
Category: Software
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Yes it's quite possible the browser is experiencing problems on its own.

Are you on Windows or OSX?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.

mac 2011 macbook

Expert:  Martin replied 1 year ago.

Close Safari then go into your home folder and into Library and rename the Safari folder to Safari.old then open Safari again

Customer: replied 1 year ago.

ok

Expert:  Martin replied 1 year ago.

Test it out and see if it's any better

Customer: replied 1 year ago.

there's no library listed in my drop down list

Expert:  Martin replied 1 year ago.

Library is in your Home folder.

Do you know how to open a terminal window?

Customer: replied 1 year ago.

don't know what a home folder is

Expert:  Martin replied 1 year ago.

I sent you a request to start a remote session - you appear to have declined it

It would allow me to do it for you.

Alternatively open up a terminal window from Finder and I'll give you the command you need to type

Customer: replied 1 year ago.

can do the remote session right now

Customer: replied 1 year ago.

can't do remote session i mean..how do i do the terminal window

Expert:  Martin replied 1 year ago.

Go to Finder and type terminal

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