I am the person that will be helping you today.
When are you asked for the password? What is the password ***** entitled?
I will be standing by.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Hello,May I ask whether or not you still need help with this problem?Thank you,Jason