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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I cannot seem to get the Adobe Reader screen to accept my

Customer Question

I cannot seem to get the Adobe Reader screen to accept my password. Is it the PW for Adobe or my Apple PW...neither works.
Submitted: 10 months ago.
Category: Software
Expert:  Jason Jones replied 10 months ago.

Hello,

I am the person that will be helping you today.

When are you asked for the password? What is the password ***** entitled?

I will be standing by.

Thank you,
Jason

Customer: replied 10 months ago.
Look at an install screen of A reader...it is not specific.
Expert:  Jason Jones replied 10 months ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Expert:  Jason Jones replied 10 months ago.

Hello,
May I ask whether or not you still need help with this problem?
Thank you,
Jason