How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Harold Hanna Your Own Question

Harold Hanna
Harold Hanna, Engineer
Category: Software
Satisfied Customers: 152
Experience:  Sr System Administrator at General Dynamics
92043526
Type Your Software Question Here...
Harold Hanna is online now
A new question is answered every 9 seconds

I am trying to but gems and they say the cannot go through

Customer Question

I am trying to but gems and they say the cannot go through
Submitted: 10 months ago.
Category: Software
Expert:  Harold Hanna replied 10 months ago.

Hello Iris, I hope you are having a nice evening. Can you elaborate on what it is saying exactly as far as "cannot go through"?

Expert:  Harold Hanna replied 10 months ago.

How are you attempting to purchase the gems? Is this with a credit card or an iTunes card?

Expert:  Harold Hanna replied 10 months ago.

If your iTunes is connected to a credit card, it is possible the credit card is blocking the attempt as they believe the card may have been compromised. Often they will attempt to call you to confirm if it is really you making the purchase.

Expert:  Harold Hanna replied 10 months ago.

If I was helpful to you in this process, please rate me! If you have any other questions, please let me know and I will be happy to help. I would like to close out this ticket unless you have any other questions.