Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer remote access and a call.
so windows 10 is not play nice? Windows 10 has caused a lot of problems for many.
I can take a look via remote session and see if something jumps out at me.
You'll need to accept the remote session.