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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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Since Windows 10, I've had problems with loading documents

Customer Question

Since Windows 10, I've had problems with loading documents (tiff) files to photoshop cs5 and illustrator cc. The documents will not cascade or tile or stay on the photoshop interface. They open in separate windows under the program on the desktop as soon as I move them. I've never had this problem in the last few years. I'm using a Wacom Cintiq.
Submitted: 1 year ago.
Category: Software
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer remote access and a call.

Expert:  Tim replied 1 year ago.

so windows 10 is not play nice? Windows 10 has caused a lot of problems for many.

Expert:  Tim replied 1 year ago.

I can take a look via remote session and see if something jumps out at me.

Customer: replied 1 year ago.
Take a remote look please.
Expert:  Tim replied 1 year ago.

You'll need to accept the remote session.

Customer: replied 1 year ago.
I'd like to cancel this session. Thanks, ***** ***** I'll try other avenues.
Expert:  Tim replied 1 year ago.

sure.

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