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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I CAN NOT INSTALL MY ELEMENTS 14 CD

Customer Question

I CAN NOT INSTALL MY ELEMENTS 14 CD
Submitted: 10 months ago.
Category: Software
Expert:  Martin replied 10 months ago.

Hello Paul, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

What happens when you try to install it, do you get any errors?

Please reply using the box below.

Regards,
Martin

Customer: replied 10 months ago.
says i need to sign in with adobe using my id and pw. when i do that, it says i need to get an internet connect then hit retry.when i do that it reverts back to same box.
Expert:  Martin replied 10 months ago.

If you can give me the exact error message you're seeing it would be great - but it sounds like you have a firewall that's blocking the connection, disable it and try again

Expert:  Martin replied 10 months ago.

Hi Paul, send your reply here.

Thanks