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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Bought, paid and used CS6 and LR5.7. Like them as is. HD

Customer Question

Bought, paid and used CS6 and LR5.7 for years. Like them as is.
HD crashed...replaced.
Need to reload above SW.
Requires Adobe password ***** accompany my email address...PW unkown.
You sent an email link...with a "live" reply to allow me to reset PW.
Your "live" email response is DEAD...the only Live portion is your address.
Short of being held up, and required to purchase new Adobe SW, what do you suggest.
Submitted: 10 months ago.
Category: Software
Expert:  Tim replied 10 months ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer a phone call or remote session to make things quicker and easier.