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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I have a full size Ipad. Somehow an update got loaded. Now

Customer Question

I have a full size Ipad. Somehow an update got loaded. Now when I power it on, I get "Hello", then the panel to enter my logon. Next it asks for a "verification Code which I assume was to be sent to my telephone, (never got this call) thus I cannot proceed without a Verification Code, On the same screen "in blue color" I get "Didn't get a verification code?" and I cannot proceed from here.
NOTE: I didn't want the update in the first place but, I'm stuck at this point and need some direction.
Wayne
Submitted: 10 months ago.
Category: Software
Expert:  Quiksilver07070 replied 10 months ago.

Hello and thank you for choosing JUSTANSWER.com

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It sounds like the 2-factor authentication was enabled on this Ipad.

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So it takes MORE than just your PIN number to unlock it now. It takes 2 things now...hence the 2 factor authentication.

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This is ONLY turned on by the USER, and is NOT turned on by ANY OTHER MEANS.

What im saying is.....somebody (whether it was you, unwittingly....or it was somebody else, again unwittingly) has to turn the 2-factor authentication on through the settings menu.

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The updates DO NOT enable this...unless you click on YES during the initial setup to turn on 2-factor authentication.

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So.....now that we have established the problem.....it might be VERY hard to remove the 2-factor authentication if you DONT have the credentials to do so.

Its a security measure....and it was easy to bypas, it would not do any good...Soooo....you MAY have to take it in to a repair shop, and have an Apple technician RESET the Ipad manually.

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But first.....what happens when you click on the "Didnt get a verification code"?

Expert:  Quiksilver07070 replied 10 months ago.

Oh, and the verification code is sent by TEXT message to a phone....they dont call you......just FYI