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Hello Bill, and thank you for choosing JUSTANSWER.com
First of all, i am very sorry you are not able to get the Adobe Elements downloaded after you paid for it......i know it can be very frustrating.
I would love to be able to help you in this matter.
However, instead of me giving you a set of instructions that might be misunderstood or followed.....lets do a REMOTE SESSION.
I can connect to your computer, and do the job for you, while you watch.
Since you had such a high Deposit to use this site....i can offer you the remote session free of charge (normally a SECOND charge).
Are you up for this?