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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 31231
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I upgraded to windows 10 on my laptop but the e edge icon

Customer Question

i upgraded to windows 10 on my laptop but the e edge icon disappeared and it won't connect to the internet my connection on my desktop is ok
Submitted: 10 months ago.
Category: Software
Expert:  Richard replied 10 months ago.

Hi there and welcome

If you click on the start (windows logo in the bottom left)

Then type in Edge

Wait and tell me if you see it then appear please.

Customer: replied 10 months ago.
no it pulls up a selection menu but doesn't connect
Expert:  Richard replied 10 months ago.

Sorry I am not exactly clear on your response.

You see the windows logo icon in the bottom left?

Customer: replied 10 months ago.
I typed edge but nothing happened
Expert:  Richard replied 10 months ago.

What was listed directly under Best Match when you did the instructions?

Customer: replied 10 months ago.
it goes to settings and a bar that says turn off automatic window settings comes up if I click on that it goes to all these mouse settings to make the mouse easier
Expert:  Richard replied 10 months ago.

Can you please press the windows key + R

In the run box, type in

microsoft-edge://

Press enter

Tell me what you then see please.

Customer: replied 10 months ago.
it says I need a new app to open this Microsoft-edge at the bottom a box says always use this app
Expert:  Richard replied 10 months ago.

ok, press the windows key + X and click on command prompt (admin)

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then tell me if it now opens please

Customer: replied 10 months ago.
it's been running a long time and has been at 12 percent on drive c for a long time
Customer: replied 10 months ago.
it finished with no results its still the same
Expert:  Richard replied 10 months ago.

Now what happens when you click start and type in Edge?