Hi there and welcome
Are you able to take a photo of this and attach it to this question?
ok, it appears to have been corruption then as the inverted L is not standed in windows.
you can also do a repair instead in the future to avoid re-imaging, to do that you press the windows key + X and click on command prompt (admin)
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then the repair would be done, and avoids the re-image.
I marked this question to never close so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
You already made the deposit to ask the question., which I replied to and wait for a response, directly after as I assumed you wanted to work with someone on this.
Its a refundable deposit, so if you want it back you go here. But I ask in the future please, to let us know if your going to work on it yourself so the expert is not awaiting a reply.