How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

What to do when the bitlocker key number on win10 pro

Customer Question

what to do when the bitlocker key number on win10 pro doesn't work.
can i send this piece of shit in for repairs.
Submitted: 1 year ago.
Category: Software
Expert:  Jason Carlamere replied 1 year ago.

Hello - My name is ***** ***** I will try to help you. Unfortunately there are not any options that you have if you do not have your key. Are you willing to factory reset your computer ? Follow this link on instructions from microsoft on how to reset your surface. https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/restore-or-reset-surface?os=windows-10

Expert:  Jason Carlamere replied 1 year ago.

Hello - I hope all is well. Were you able to factory reset your computer to resolve your issue ?

Customer: replied 1 year ago.
I HAD no restore point. so I just kept punching buttons until something happened.
I touched cloud in the advanced settings, and that worked, although I don't know why. I also set a restore point when I got this win 10 'pos' back up and running. thanks for the suggestion, but I tried to reset the computer, and either w/ or w/o my files being saved that didn't work. perhaps because this is "win 10 pro"? hate this OS, but.....
anyway, thanks for the life line, but i'm fine now.