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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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While installing Seagate backup Plus 2TB, I get error

Customer Question

Customer: While installing Seagate backup Plus 2TB, I get error message 1920 saying I need to verify that I have sufficient privileges to start. It's the same problem when I run it as "administrator".
JA: Thanks. Can you give me any more details about your issue?
Customer: Upon initial installation I get message "services failed to start. I tried to install it several times but keep running into the same problem. It's all about "sufficient privileges" with error message 1920
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Software Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Don't have much time to spare....maybe not.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Software
Expert:  Tim replied 11 months ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. Even after you have rated me, i will still support this ticket for FREE should there be more questions.

Expert:  Tim replied 11 months ago.

What operatying system is this?

Customer: replied 11 months ago.
operating system is windows 7
Expert:  Tim replied 11 months ago.

Interesting. Did it ever work?

Expert:  Tim replied 11 months ago.

I'd like to look at it if i can, and we can talk as well.

Expert:  Tim replied 11 months ago.

I think its a problem with the service.

Customer: replied 11 months ago.
Do you mean my isp? i have no problem with the service otherwise.
Expert:  Tim replied 11 months ago.

No, it would be a setting on the router sir.

Customer: replied 11 months ago.
I don't know what to do about the router. It has not given me a problem either.
Customer: replied 11 months ago.
All I'm aware I can do with the router is to turn it off or on which I tried.
Expert:  Tim replied 11 months ago.

well, you are saying the wireless performance is pretty bad right?

Customer: replied 11 months ago.
No, I'm saying I wouldn't know what else to do with the router other than to turn it on or off. I'm not having any problems with it currently.
Customer: replied 11 months ago.
The problem I originally presented was that to install Seagate Backup, I need sufficient privileges. It gives me an error message 1920
Customer: replied 11 months ago.
I don't know how to get "sufficient privileges". I had tried to install it as administrator. After that I don't know how to get sufficient privileges.
Expert:  Tim replied 11 months ago.

i'm so sorry, i confused you with another issue.

Expert:  Tim replied 11 months ago.

is .NET framework version 4.5 installed?

Customer: replied 11 months ago.
I don't know. Where would I find out?
Customer: replied 11 months ago.
Are you there?
Customer: replied 11 months ago.
Your responses are coming very slowly. You must be involved with something else to take so long.
Customer: replied 11 months ago.
This is a very slow process. I must go shortly.
Expert:  Tim replied 11 months ago.

Yes, i'm sorry. I will opt out so someone else can assist.

Expert:  Tim replied 11 months ago.

But if you still need help later i will circle back.

Customer: replied 11 months ago.
OK
Customer: replied 11 months ago.
Must I wait 24 hours for a response? If so I have other things to do.
Customer: replied 11 months ago.
I cannot wait any longer.