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Hi there, I'm Tim and will be assisting you. May I offer a phone call or remote session to make solving your problem quicker?
Does the Mac in question belong to the school?
Ok, i was thinking perhaps it was a permissions issue. Let me send this to a MAC expert.
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Did you installed it successfully on another Mac with same OSX version ? Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.