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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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Cant do updates believe is virus

Customer Question

cant do updates believe is virus
Submitted: 11 months ago.
Category: Software
Expert:  Tim replied 11 months ago.

Hi there, i'm Tim and will assist.

Expert:  Tim replied 11 months ago.

Do you mean operating system updates?

Customer: replied 11 months ago.
Expert:  Tim replied 11 months ago.

Ok, Can i set up a remote session so i can take a look and see rather or not a virus might be at play?

Expert:  Tim replied 11 months ago.

other wise i'll just be guessing as to what the problem is or isn't

Expert:  Tim replied 11 months ago.

Hello, are you still with me?

Expert:  Tim replied 11 months ago.

I will BRB Sir.

Expert:  Tim replied 11 months ago.

Hello, i'm back.

Expert:  Tim replied 11 months ago.

Do you still need help?