My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Do you meant you have uninstalled and reinstalled application when you say "I have deleted the app and reloaded it"
If not, i request you to uninstall game application and reinstall from below link
Wildtangent site informs its Windows 10 compatible.
Please provide me a remote session as i can work on issue more efficiently while you want me
Please download and run tool from below link
1: Click Above Link
2: Click "I Agree"
3: Click Download
Save and Run file after download
Which app? (Game or Remote Desktop)
Is this issue resolved...
Are you able to install software
Please update status