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Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Please download and install teamviewer program from : www.teamviewer.com once you install the program, it will give you an id and password, please tell me the id and password ***** i can connect to your computer and fix this issue for you
Important : do not close teamviewer
The Program you have is not compatible with your windows 7,sorry!
Please try to download it from : https://www.adobe.com/support/downloads/detail.jsp?ftpID=1378
hope it work
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