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flopcat98
flopcat98, Consultant
Category: Software
Satisfied Customers: 8752
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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I am unable to Skype with my great grandchildren because of

Customer Question

I am unable to Skype with my great grandchildren because of consistent message: Problem with playback device.
Submitted: 11 months ago.
Category: Software
Expert:  Satchi replied 11 months ago.

It will be better and quick if I can access your computer remotely to fix the problem ..

for that please follow the below steps

Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=9ad2e476-4da4-49cb-a5b9-8e8dd2d19795

and then click on I agree button .

After that click on Download link to download a file and run it

Customer: replied 11 months ago.
Please discontinue this request. I should not have initiated this course. Sorry
Expert:  Satchi replied 11 months ago.

Okay

Expert:  flopcat98 replied 11 months ago.

that is an issue with your sound

can you hear other sounds on your computer ?

if you can than your skype is set to use the wrong speakers

click on the skype menu

tools

then preferences

then audio settings

click on the playback device and make sure that you have the right device selected.

if your computer does not have any sound on anything than let me know and i can show you how to fix that.

If you are using it on a phone or tablet rather than a computer let me know that as well please it would be different instructions