How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Greetings and Happy New Year I have purchased adobe premiere

Customer Question

Greetings and Happy New Year
I have purchased adobe premiere elements 13 and adobe photoshop elements 13.
I am using a new HP and somehow my apps were refreshed and I lost all my new programs.
I was able to reinstall Quicken, Quick books, and Adobe Premiere Elements.
I am having trouble "installing" Adobe Photoshop Elements. Please help
I have all the entry numbers bust I cannot install the Photoshop.
thanks
Bill(###) ###-####
Submitted: 11 months ago.
Category: Software
Expert:  Kamil Anwar replied 11 months ago.

May i connect with you remotely to troubleshoot the issue for you directly? Thanks