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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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When I run my virus scan, it will run but it says at the end

Customer Question

When I run my virus scan, it will run but it says at the end it says failed to create IDdispatch
Submitted: 11 months ago.
Category: Software
Expert:  John replied 11 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Ma’am please provide the following details so that I can understand the issue you are facing more clearly
1.Is this error showing in Mcafee anti-virus?

2.Which is the operating system installed in the PC.Is it windows Xp,Windows Vista, Windows 7, windows 8, Windows 10 or any other

Sincerely,
John

Note: - To reply back to me use the reply box below in this page.

Customer: replied 11 months ago.
Windows 7
Customer: replied 11 months ago.
I cannot schedule a scan either, it is saying "failed to create IDispatch
Expert:  John replied 11 months ago.

Thank you for the details.Could you please open this Mcafee page and click on download and run http://tinyurl.com/gqfrfke

Run that tool and let if fix the errors,once that is done check it and please let me know the status

Sincerely,
John

Expert:  John replied 11 months ago.

If you have problem opening the above link please try this one mvt.mcafee.com

If you have any trouble running it let me know

Expert:  John replied 11 months ago.

Ma'am were you able to run the above tool and did it fix the issue.Please let me know the result.

Sincerely,
John

Expert:  John replied 11 months ago.

Ma'am checking to see whether you saw my above reply to fix the issue. If it didn't solve the issue we can try other options. Please let me know the status

Sincerely,

John

Note:-To reply back to me use the reply box below.