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Byron
Byron, Computer Support Specialist
Category: Software
Satisfied Customers: 2048
Experience:  12 years in operations at a large law firm supporting both retail and specialty applications.
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I need to get back my forgotten password to login - Adobe

Customer Question

I need to get back my forgotten password ***** login - Adobe sent me the following URL which is not recognised by my browser:
https://adobeid.services.adobe.com/reset/en_US/QTZ0Z8CY30296SA0JYFWSDT0QR
Submitted: 11 months ago.
Category: Software
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Expert:  Byron replied 11 months ago.

Your new password *****: Login1234

Expert:  Byron replied 11 months ago.

Please verify that you are now able to log in.

Expert:  Byron replied 11 months ago.

Please take a moment to provide a rating using the stars at the top of

the page and have a happy new year.

Customer: replied 11 months ago.
I asked for "my forgotten password" to be restored, not replaced, as I have another device needing the old password, so appreciate if you'd restore old password. If I go to Adobe asking for it to be restored they will just send me the latest which is Login1234.
Expert:  Byron replied 11 months ago.

I'm sorry but when you initiated the reset procedure the only option is to create a new password. Old passwords cannot be "restored".

The old password ***** been replaced with the new and is no longer valid.

Can I ask what is this other device you are referring to?