Hi Barbara, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer or a Mac?
Please let me know by replying to me here so that I can help you further.
I am very sorry but I do not provide phone support. I only provide remote access support which is better than a phone call since I can actually remote in and fix the problem while you watch your screen.
Do you want this remote option instead?
Please let me know so that I can assist you further.
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
I noticed that you posted a duplicate question. Please let us continue here.
Thank you for writing back here. Yes, this is where we exchange our chat messages.
I already sent you the formal additional service offer. Please accept it so that I can remotely access your Mac and fix your issues.