Hi, my name is ***** ***** I'll be helping you today.
I have a few things for you to try but I have a couple of questions for you first:
- When you say Adobe Professional I'm assuming you mean Adobe Acrobat Pro? Is that correct?
- What version Windows are you running?
- Did you recently install any programs or update any system drivers lately
Please reply back so I can give you the best solutions?
Thank you for the information.
Often problems like this are the result of a video driver or other application has caused a problem with the display. The first easiest way of putting things back to normal would be to perform a system restore to a point in time that you know it was working. If you're not familiar with this process, I've included steps below. This may (or may not) resolve the issue, but its a first step.
To restore system files and settings using a specific restore point
Open System Restore by clicking the Start button. In the search box, type System Restore, and then, in the list of results, click System Restore. If you're prompted for an administrator password ***** confirmation, type the password ***** provide confirmation.
Do one of the following:
If there is a recommended restore point, click Choose a different restore point, and then click Next.
If there isn't a recommended restore point, click Next.
Click the restore point that you want, and then click Next.
To view the programs and drivers that will be affected (which could include programs that will be deleted), click Scan for affected programs
If this fixes the issue then we are done, if not, please reply back and we can try a few other things.
You should have received my last reply with instruction on how to perform a system restore.
Next option is to perform a repair of Adobe Acrobat.
Click on the start button, select control panel, and then select Programs and Features.
Highlight Adobe Acrobat and select Change. You should be presented with an option to Repair the installation.