How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I downloaded Windows 10 two days ago. My daughter helped me.

Customer Question

I downloaded Windows 10 two days ago. My daughter helped me. At some point in
the process a message came that there had been a fatal error. Now every time I try
to open my banks to get statements, I get a note saying Certificate verification service is not available (eror Oxooooooooff) You are strongly advised against visiting this website to avoid problems with security and storing your confidential data.
What did I do wrong and how do I correct this effort.
Submitted: 11 months ago.
Category: Software
Expert:  Joe-S replied 11 months ago.

Hi, my name is ***** ***** I'll be helping you today.

.

In order for me to help effectively, could you please answer a few question:

What internet browser do you use to access these banking sites?

Do you have any third party security software installed (McAfee, Symantec, Kaspersky)

Did this problem begin immediately following the upgrade to Windows 10, or was it initially working and then started erroring?

.

Please reply back so I can investigate a solution. There could be more than one thing we need to do to get it repaired.

--Joe