Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue,What is your operating system (windows or mac) and version? also what is the version of your indesign program ? Did you tried to reinstall the program ?
are you there Please? Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?