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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 552
Experience:  Computer Software Support specialist for more that 10 years
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I purchased Photoshop elements 13 when it was introduced and

Customer Question

I purchased Photoshop elements 13 when it was introduced and have used it ever since-
Today I opened it & went to organizer & got a message requesting my password. When I
entered my password ***** would not accept it ??? This has never happened before-Please help..
Submitted: 1 year ago.
Category: Software
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today

I'm sorry about the issue, Please try to reset your password ***** following the steps below :

1-Please go to :

2-In the Sign-in window, click Forgot password.

3-In the Forgot password ***** enter the email address associated with your Adobe ID and click Send.

4-You will receive an email from adobe, please click on that and type a new password

5-try the new password ***** open the organizer on your Photoshop elements product

Let me know the results please

Thank you

Expert:  Mr.Med replied 1 year ago.

Has everything worked out, do you still need help please?