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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I was using a program on my computer and inadvertently moved

Customer Question

I was using a program on my computer and inadvertently moved the icon on the desktop. Now I no longer can find the program on my desktop. Help Kathleen xxxxxx
Submitted: 11 months ago.
Category: Software
Expert:  Mr.Med replied 11 months ago.

Hello Kathleen and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what is your operating system (windows or mac) and version? also what is the name of the program?

Thank you

Customer: replied 11 months ago.
Windows 10 I'm not sure of the title of the program. I think it might be office 94
Customer: replied 11 months ago.
Is anyone there?
Expert:  Mr.Med replied 11 months ago.

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and check this for you?

Thank you

Expert:  Mr.Med replied 11 months ago.

are you there please?

Please download Teamviewer from : www.teamviewer.com once you install it please run it. It will give you an ID and a password. Please tell me the ID and the password ***** i can check this for you.

Important : Do not close teamviewer

Thank you

Expert:  Mr.Med replied 11 months ago.

You can also right-click on windows logo, then Use the search box to type office, hit enter

On the search results page, click your office program.

let me know the results please

Thank you